Dispatch Information

911 dispatchers play a critical role in effective response to pipeline incidents. When taking an emergency call related to a suspected pipeline incident, you should:

  • Ask for the pipeline company information, if known – product, phone number and characteristics of any product being released
  • Take the caller’s name and callback number, with area code
  • Gather as much information as possible on the incident location
  • Determine if the caller is in immediate danger
  • Warn the caller of any potential ignition sources
  • Advise the caller to warn others to stay away
  • Notify emergency responders, if possible, of the:
    • Appropriate response to the product
    • Wind direction and speed
    • Current and future environmental conditions
    • Contact information for the pipeline company

For more details visit nena.org or download NENA Pipeline Emergency Operations Standard/Model Recommendation Document 56-007.