Emergency Responders


for agencies that participate

complete the form here


Buxus™, Latin for “pipe,” is a new mobile application designed to provide critical information on pipelines around the clock and regardless of having cell phone or Wi-Fi coverage. The idea is to immediately provide the information needed by key stakeholders at the touch of a button before and during a pipeline emergency, regardless of whether or not an in-person meeting has occurred.

Buxus™ is funded by pipeline operators and is FREE to emergency officials. Once downloaded, Buxus™ provides emergency officials with access from their mobile devices to:

  • Information on commodities transported by operator and pipelines for those that subscribe to the Buxus system
  • emergency contact information by operator and pipeline
  • hazards posed by commodity type
  • emergency response actions to be taken and/or avoided
  • interactive maps
  • a portal to request specific information or resources from an operator

With Buxus™, emergency officials can now have the information they need on pipelines in their jurisdiction(s) just by picking up their mobile device(s). It is this powerful yet simple functionality that has led to the International Association of Fire Chiefs (IAFC) and National Volunteer Fire Council (NVFC) supporting the efforts of Buxus™ to ensure their members have access to the information they need in the way that they want it.


Emergency Responders

During a pipeline emergency, the actions taken by emergency responders are critical to protecting lives, property and the environment. Some examples of emergency response agencies include fire departments, law enforcement, public safety, and emergency planning and management. As a responder to an emergency situation, you should:

Assess the Situation

  • Identify the pipeline type and product
  • Safety considerations
  • Exposures and environmental conditions
  • Potential for the situation to escalate
  • Determine the wind direction and approach with caution
  • Eliminate all ignition sources
shutterstock 135974135.jpg

Protect the Public

  • Evacuate or shelter the location to isolate the public
  • Secure the area and deny entry to unauthorized personnel

Work with the Pipeline Operator

  • Notify the pipeline operator
  • Relate as much information as possible
  • Allow only trained pipeline personnel to close valves

Control the Release

  • If there is a leak
    • Contact the operator BEFORE taking action
    • Be conscious of flammability and toxicity hazards
  • If gas vapor is present
    • Do NOT ignite the vapor cloud
    • Be aware of structures that are ventilated by force
  • If there is a fire
    • Let the primary fire burn
    • Wait for the pipeline operator to shut off the flow of gas
    • Address any secondary areas of concern
shutterstock 652919749 1.jpg

Wildland Fires

Before cutting or digging a fire line, call 811 to put pipeline operators in the vicinity on standby. Buried pipelines, and above ground facilities and equipment could be in the path of the fire.

shutterstock 542129047.jpg

Natural Disaster Response

Before removing debris caused by a natural disaster, such as a flood, tornado or ice storm, contact 811 to identify the location of pipelines or other underground utilities that may have been impacted.

timothy eberly iSmLxCzkoH0 unsplash.jpg
Scroll to Top