911 Emergency Communications & Dispatch Information

911 dispatchers play a critical role in effective responses to pipeline incidents. When taking an emergency call related to a suspected pipeline incident, you should:

  • Ask for the pipeline company information, if known – product, phone number, and characteristics of any product being released
  • Take the caller’s name and callback number, with area code
  • Gather as much information as possible on the incident location
  • Determine if the caller is in immediate danger
  • Warn the caller of any potential ignition sources
  • Advise the caller to warn others to stay away
  • Notify emergency responders, if possible, of the:
    • Appropriate responses to the product
    • Wind direction and speed
    • Current and future environmental conditions
    • Contact information for the pipeline company
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