911 dispatchers play a critical role in effective responses to pipeline incidents. When taking an emergency call related to a suspected pipeline incident, you should:

• Ask for the pipeline company information, if known – product, phone number, and characteristics of any product being released
• Take the caller’s name and callback number, with area code
• Gather as much information as possible on the incident location
• Determine if the caller is in immediate danger
• Warn the caller of any potential ignition sources
• Advise the caller to warn others to stay away
• Notify emergency responders, if possible, of the:
  • Appropriate responses to the product
  • Wind direction and speed
  • Current and future environmental conditions
  • Contact information for the pipeline company